Frequently Asked Questions

CrownCharter offers four services in Sydney: Airport Pickup (airport to your destination), Airport Dropoff (your location to the airport), Point-to-Point transfers (suburb to suburb), and Hourly Hire (your chauffeur at your disposal for a set number of hours).

You can book online in under 5 minutes through our website. Select your service type, enter your pickup and dropoff details, choose your vehicle, add your personal details, and pay securely. You'll receive instant confirmation by email.

Yes. You can book a vehicle for another person. Simply enter the passenger's name and contact details during the booking process.

We recommend booking at least a few hours in advance to guarantee vehicle availability. For airport pickups, please allow sufficient time and include your flight details so we can monitor your arrival.

We offer three luxury vehicles: Audi Q7 SUV (or similar executive sedan) for up to 3 passengers, Mercedes-Benz V-Class (people mover) for up to 7 passengers, and Mercedes-Benz Sprinter (luxury minibus) for up to 13 passengers.

Yes. Child seats can be requested at the time of booking. Please specify the child's age or weight so we can fit the correct seat before your journey.

Each vehicle has good luggage capacity: the Audi Q7 SUV handles approximately 3 standard suitcases, the V-Class around 7, and the Sprinter has a large hold suitable for groups. If you have an unusually large amount of luggage, please mention it in your booking notes.

We service all terminals: T1 International (All international arrivals and departures), T2 Domestic (Virgin Australia, Jetstar, Rex and other domestic carriers), T3 Domestic (Qantas domestic flights).

For airport pickups, we monitor your flight in real time and adjust your driver's arrival accordingly. There is no additional charge for flight delays.

Your driver will meet you at the arrivals hall with a name sign. Exact meeting point details are confirmed in your booking confirmation email.

Pricing is based on service type and vehicle. Airport transfers and point-to-point trips include a base fare covering the first 25 km. If the distance exceeds 25 km, a per-km rate applies to the additional distance. Hourly hire is a flat rate per hour, set per vehicle class.

We accept all major credit and debit cards (Visa, Mastercard, American Express) and Apple Pay through our Square-secured checkout. Full payment is required at time of booking.

Yes. All payments are processed by Stripe, a PCI-DSS compliant payment processor. Your card details are never stored on our servers.

Yes. A booking confirmation with payment details is sent to your email immediately after payment. This serves as your receipt.

Please contact us as soon as possible if you need to cancel. Cancellation terms are outlined in our Terms of Service.

Yes, changes may be possible depending on availability and how close to the booking time you are requesting a change. Please contact us promptly with any changes.