Privacy Policy

CrownCharter is operated by Energia Discretionary Trust (ABN 50 240 682 904). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and chauffeur booking service.

We collect personal information that you provide directly to us, including:

• Identity information: full name
• Contact information: email address, mobile phone number (WhatsApp)
• Journey information: pickup address, dropoff address, date, time, flight number (for airport transfers)
• Passenger information: number of passengers, child seat requirements
• Payment information: cardholder name, billing address (card numbers are processed by our payment provider and not stored by us)

We also collect technical information automatically, including your IP address, browser type, device information, and usage data via cookies and similar technologies.

We use your personal information to:

• Process and confirm your vehicle hire booking
• Communicate with you regarding your booking status and journey details
• Send booking confirmations and reminders
• Respond to your enquiries and support requests
• Comply with our legal obligations
• Improve our services and website

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your personal information with:

• Drivers and fleet operators: journey details are shared with your assigned driver to fulfil the booking
• Payment processors: billing information is shared with our payment provider (Stripe) to process transactions securely
• Service providers: trusted third-party service providers who assist us in operating our platform, subject to confidentiality obligations
• Legal requirements: where required by law, court order, or regulatory authority

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and reporting requirements. Booking data is generally retained for a minimum of 7 years.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data transmitted through our platform is encrypted using industry-standard SSL/TLS technology.

We use cookies and similar tracking technologies on our website. Please refer to our Cookie Policy for full details.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us via the Contact Us page.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date. Continued use of our service constitutes acceptance of the updated policy.

For privacy-related enquiries or to exercise your rights, please contact us via the Contact Us page.

Energia Discretionary Trust — ABN 50 240 682 904